Select Page

Refugees and asylum seekers who must learn to navigate unfamiliar systems, often without fluency in the receiving country language, can benefit greatly from case management. Strength-based case management which emphasizes that everyone has inherent resources to achieve their goals, can lead to early self-reliance. The resources in this section highlight best practice program models and service delivery techniques for effectively engaging with and supporting refugees and asylum seekers.


Fundamentals of Service Delivery & Case Management

  • Case Management Manual

    A manual published by the United States Conference of Catholic Bishops covering the basic principles and ethics of social work and how these apply to everyday situations in service provision for refugees.

  • Case Management Practice Assessment Tool

    A self-assessment tool to help resettlement and integration practitioners identify the current stage of their case management practice in the areas of Client Engagement, Client Assessment, Client Planning & Goal Setting, Client Intervention: Provision of Direct & Indirect Services, Monitoring & Evaluating Client Progress, and Case Closure, and to better understand the key components of case management practice maturity.

  • Case Management Program Assessment Tool

    A self-assessment tool to help program managers identify the current stage of their case management programming in the areas of Case Management Practice, Recruitment, Training of Staff, and Supervision and Coordination of Staff, and to better understand the key components of program maturity.

  • Case Management Service Plan

    A sample plan to assist service providers in helping clients identify their short and long-term goals along with actions to achieve them. 

  • Case Management, Institute for Social and Economic Development

    A manual published by the Institute for Social and Economic Development describing the case management process in six stages.

  • Comprehensive Client Assessment tool

    A sample tool to help service providers assess their clients’ needs in areas including language, employment and finances, food, housing, and health.

  • Herramienta de evaluación integral de gestión de casos

    Una herramienta de muestra para ayudar a los proveedores de servicios a evaluar las necesidades de sus clientes en áreas que incluyen lenguaje, empleo y finanzas, comida, vivienda y salud.

  • More Resources on Case Management & Safety

    Please refer to this IRC Europe page for more resources on the topics of Safety, Gender-based Violence Case Management and Child Protection.

  • Plan de servicio de gestión de casos

    Un plan de muestra para ayudar a los proveedores de servicios a ayudar a los clientes a identificar sus objetivos a corto y largo plazo, junto con acciones para lograrlos.

  • SHARE City Curriculum

    A toolkit published in multiple languages by the SHARE Project with templates and guidance in three main areas: Arrival, Reception & Orientation, Integration Support & Planning, and Tools for Caseworkers.

  • Strength-based Case Management Webinar Presentation

    A presentation that provides an overview of the strength-based approach, defines professional boundaries, and identifies case management tools for the European context.

  • The Story of Newly Resettled Refugees and the IRC

    A short video describing the story of newly resettled refugees and the work of the International Rescue Committee.

  • Trauma and Case Management

    A presentation about the effect of trauma and chronic stress on both staff and clients, followed by an overview of basic techniques of support through case management.

Mental Health & Wellness

Professionalism, Boundaries & Self-Care for Integration Practitioners

  • Boundaries, Staff Safety and Self-Care

    An overview of selected topic areas to support staff who serve domestic violence survivors.

  • EURITA Webinar Presentation on Expectations, Boundaries and Self-Care for Resettlement and Integration Practitioners

    A webinar presentation on managing expectations, setting professional boundaries and practicing self-care for resettlement and integration practitioners.

  • Headington Institute

    The Headington Institute partners with humanitarian relief and development organizations and emergency responders, before, during, and after deployment in order to ensure the wellbeing of individuals. Their website includes self-assessments and other resources which are relevant to those working with vulnerable or traumatized populations, such as resettlement and integration practitioners.

  • Inventario de auto-cuidado y balance de estilo de vida

    Un inventario personal, publicado por el Instituto Headington, para evaluar su nivel actual de auto-cuidado físico, psicológico y espiritual, e identificar formas de mantenerse equilibrado y evitar el agotamiento.

  • Self-Care and Lifestyle Balance Inventory

    A personal inventory published by the Headington Institute to assess your current level of physical, psychological and spiritual self-care, and identify ways to stay balanced and prevent burnout.

  • Stress & Resilience Course (E-Learning)

    This e-learning course offered by the Headington Institute includes a series of 12 short lessons on types of stress, how your brain responds to stress, signs and symptoms of stress, your stress coping style, and ways to build your resilience. Please note that there is a cost associated with taking this course.


This website is funded in part by a grant from the United States Department of State, but does not necessarily represent the policy of that agency and should not assume the endorsement by the federal government.